Shipping and Returns
SHIPPING POLICY
Please refer to the following listing to review rates and estimated delivery times:
|
Location |
Courier |
Delivery Estimate |
Price (AUD) |
|
Australia |
Australia Post – Standard Post |
4+ Business Days |
$11.00 |
|
Australia |
Australia Post – Express Post |
2-3 Business Days |
$15.00 |
|
New Zealand |
Australia Post |
5-8 Business Days |
$16.00 - $28.00 |
|
Singapore, Hong Kong, Japan, South Korea, Indonesia, China, Thailand, Malaysia |
Australia Post |
5-10 Business Days |
$19.00 - $40.00 |
|
UK, France, Italy, Germany, Spain, Netherlands, Switzerland, Sweden |
Australia Post |
6-12 Business Days |
$25.00 - $50.00 |
|
USA & Canada |
DHL Express |
3-7 Business Days |
$150 |
We endeavour to dispatch all orders within 48 hours (excluding weekends and public holidays). During peak periods, this may be extended to 1-3 business days. Once your order has been dispatched, you will receive your tracking number via email.
DUTIES & TAXES
Please note that international customs fees, tariffs, and duties are beyond our control. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient calculated at checkout.
Customs regulations and import policies vary from country to country, so we are unable to provide specific estimates. These fees are not set or collected by our brand.
DELIVERY
Once your order has left our warehouse and been handed over to the postal carrier, we are no longer responsible for the shipment. This includes any delays, missing, lost, or stolen packages. For the most efficient assistance with delivery-related issues, we recommend contacting Australia Post or DHL directly.
CHANGES TO THIS SHIPPING POLICY
We may update this Returns Policy from time to time. Any changes will be effective upon posting the updated policy on our website capiaghisummer.com. We encourage you to review this policy periodically.
RETURNS POLICY
Returns can be made for an (REFUND / EXCHANGE / STORE CREDIT) provided the returned item meets the following criteria:
-
Your item is returned to us within 14 days of receiving your order.
-
The item is unworn or unused with all original packaging and tags attached.
-
You have correctly followed the returns process included with your order
Return / Exchange Steps:
1. Package up the item that you wish to send back to us
2. Follow return process included with your order
3. Once you have posted your order back send us an email support@capiaghisummer.com with your Order Number and return Tracking Number.
Please note, if you do not follow these steps correctly, your return or exchange not being processed and your item will be returned back to you.
FAULTY ITEM
If your item has arrived with a fault or damage, you must email us at support@capiaghisummer.com before beginning the returns process.
Please refer to our Terms and Conditions.
SHIPPING COSTS FOR RETURNS
- For all returns that are not due to a product fault, shipping costs are the responsibility of the customer.
- For all faulty items shipping costs are of the responsibility of Capiaghi Summer.
SOLD OUT ITEM
If you are looking for a sold-out item please email us at support@capiaghisummer.com and we can advise the next restock date