Return and Refund Policy

We hope you love your Capiaghi Summer piece. If something is not quite right, you may request a return in line with the policy below.

Change-of-mind returns

You may request a change-of-mind return within 14 days of receiving your order. Once your return is approved, it must be posted within seven days.

Return conditions

To be eligible for a change-of-mind return, the item must:

• be unworn, unused and in its original condition
• have all original tags attached
• be returned with its original packaging and protective materials
• be free from marks, makeup, perfume, wear, alteration or damage; and

Returns that do not meet these conditions may be declined. We will contact you before returning an ineligible item, and additional postage charges may apply.

Sale and pre-order items

Sale items are not eligible for change-of-mind returns. If a sale item is faulty, your rights under applicable consumer law still apply. Pre-order items follow this policy once delivered.

How to make a return

Visit https://shopify.com/91171094812/account enter your order number and the email address used for the order.

Return your item(s) to:

Capiaghi Summer Returns 188-190 Johnston St, Collingwood, 3066, VIC

• Package the item securely in its original packaging and use a tracked postal service.
• Add your tracking number in the returns portal once the return has been posted.
• For change-of-mind returns, the item remains your responsibility until it is delivered to us. Please keep your tracking details and postage receipt.
• Change-of-mind return postage is paid by the customer.

• Original shipping charges are not refundable for change-of-mind returns

Refunds

After your return has been received and inspected, approved refunds will be issued to the original payment method for the amount paid for the returned item, after any discounts.

Refunds are generally processed within 5-10 business days after approval. Your bank or payment provider may take additional time to display the refund.

Store credit

If you choose store credit, it will be issued by email after your return has been received, inspected and approved.

Australian exchanges

Australian customers may request an exchange for the same item in another available size or colour, subject to stock availability. For change-of-mind exchanges, customers pay both the return postage and the cost of sending the replacement item. The re-delivery charge will be confirmed before processing. If the requested item is unavailable, you may choose a refund or store credit.

International returns

International customers may return eligible items for a refund or store credit. We do not process direct international exchanges. To choose another item, size or colour, please return the original item and place a new order.

International return postage is paid by the customer unless the item is confirmed to be faulty.

Original shipping charges are not refundable for change-of-mind returns.

We strongly recommend using a tracked and insured postal service.

International duties and taxes

Duties, taxes and customs charges are not guaranteed to be refundable. Whether a charge can be refunded depends on how and where it was collected. Charges paid directly to a courier or government authority cannot be refunded by Capiaghi Summer. If a charge was collected at checkout, contact support before returning your item so we can confirm whether any amount is refundable.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, email support@capiaghisummer.com before returning it. Include your order number, a description and clear photographs where possible. We may assess the item before confirming the appropriate remedy.

If the item is confirmed to have a fault, we will provide a prepaid return label or reimburse reasonable return postage costs. Please keep your postage receipt.

For a major problem, you may choose a refund or replacement. For a minor problem, we may first choose to repair the item or otherwise provide an appropriate remedy within a reasonable time.

Natural materials

Natural leather, suede and cowhide can vary in colour, grain, texture, markings and hair direction. These variations form part of each piece's character and are not automatically faults. Your rights still apply to actual manufacturing faults.

Your rights: Nothing in this policy excludes or limits your rights under the Australian Consumer Law or any other applicable consumer law.